Return and Refund Policy

This Return and Refund Policy is issued by AWheelockservices LLC, the operator of Somatic Lifestyles.

Effective Date: October 16, 2026

Summary

You may return an item within 30 days of delivery if it is unused and uninstalled, in its original packaging. A 25% restocking fee applies, and you pay return shipping; for freight items, the freight we paid to deliver the item is also deducted. Items that arrive damaged, defective or incorrect are replaced or refunded at no cost to you when reported within 48 hours of delivery. Made-to-order items are not returnable unless they arrive damaged or defective, and some partner-brand equipment is final sale; the product page says so in both cases.

1. Contact

To start a return, cancel an order or report damage: support@somaticlifestyles.com or 425-696-4743, Monday to Friday, 9am to 5pm PST. This is an online store only. Contact us before sending anything back; return instructions and the return address are provided when your return is approved, and returns sent without approval cannot be accepted.

2. Eligibility

A return is accepted when you contact us within 30 days of delivery; the item is unused and uninstalled, with all original packaging, parts, manuals and accessories; freight items are repacked on their original pallet; and the item is not made to order or final sale. Used or installed products cannot be returned unless defective on arrival.

3. Damaged, defective or incorrect items

Inspect every delivery before you sign. Note any damage to the packaging on the carrier's delivery receipt, and refuse the delivery if there is major damage through the packaging into the product. Report damage, defects, missing parts or an incorrect item within 48 hours of delivery, with your order number and photos of the item, the packaging and the shipping label. Keep all packaging until we confirm the claim is closed.

For items that arrive damaged, defective or incorrect, we arrange a replacement or a refund and cover the return at no cost to you. No restocking fee applies. If you find a problem after 48 hours, still contact us; we will help, although carrier claims may no longer be possible, and manufacturer defects are handled under the manufacturer's warranty (see our Warranty page).

4. Return shipping and fees

A 25% restocking fee, based on the product price, is deducted from every return other than damaged, defective or incorrect items and same-item exchanges.

You pay return shipping. For parcel items we provide a label and deduct its cost from your refund, or you may ship with your own carrier using a tracked, insured service. For freight items we arrange the pickup and deduct the carrier's actual return cost and the freight we paid to deliver the item; you are responsible for having the item repacked on its pallet in the original packaging. We quote the total before anything is booked, and you may cancel the return if you prefer.

Please ship or make approved returns available for pickup within 7 days of approval. Items are inspected on arrival; an item that comes back used, installed, damaged or incomplete may receive a partial refund or be returned to you at your cost.

5. Refunds and exchanges

Refunds go to the original payment method within 14 days after the returned item is received and inspected. If you prefer a replacement or exchange, it ships once the returned item is received and approved.

6. Non-returnable items

Made-to-order items, as stated on the product page, unless they arrive damaged or defective. Final-sale equipment, as stated on the product page, unless it arrives damaged or defective. Items that have been used or installed, unless defective on arrival. Items damaged by misuse, neglect or improper installation. Replacement filters and other consumables once opened. Gift cards.

7. Cancellations

You may cancel for a full refund within 24 hours of placing your order. After 24 hours and before your order ships, we pass on any cancellation charge the manufacturer applies; we tell you the amount before it is charged, and you may choose to proceed with the order instead. Made-to-order items cannot be cancelled once production begins; we confirm that date with you when we accept the order. Freight orders we cannot ship because we could not reach you or the address cannot be served are cancelled for a full refund. Once an item has shipped, cancellation is handled as a return under this policy, including a refused delivery for a reason other than damage.

8. Legal rights

This policy does not affect your rights under U.S. consumer protection law.

9. Changes to this policy

We may update this policy from time to time. Changes take effect when posted and do not affect orders already placed.

Somatic Lifestyles · support@somaticlifestyles.com · 425-696-4743