Shipping Policy

This Shipping Policy is issued by AWheelockservices LLC, the operator of Somatic Lifestyles.

Effective Date: October 16, 2026

Summary

Shipping is free on every order. We deliver to street addresses in the 48 contiguous U.S. states and Washington, D.C. In-stock items are delivered within 20 business days of your order. A few items are made to order; where a product page states a lead time, that lead time applies to that product.

1. Where we ship

We ship to street addresses in the 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO addresses, or P.O. boxes. Large items are delivered by freight truck, so the address must be reachable by a large truck (see section 4).

2. Shipping cost

Shipping is free. There are no freight, liftgate or residential-delivery charges at checkout. Sales tax, where it applies, is calculated at checkout. The only shipping-related charges we may ever pass on are those in section 6, and we will always tell you the amount before anything is charged.

3. Delivery time

In-stock items are delivered within 20 business days of your order. Business days are Monday to Friday, excluding U.S. holidays. Many orders arrive sooner.

Made-to-order items: some products are built or finished to order. The product page states this and gives the lead time, which applies instead of the 20-day window. Freight delivery follows the lead time.

If an order will miss the time that applies to it, we will tell you by email and you may cancel for a full refund.

4. Freight delivery

Saunas, cold plunges, Pilates equipment and other large items ship by freight carrier and are delivered curbside on a pallet.

Before we ship, we contact you by phone and email to confirm your address, the best phone number for the carrier, access for a large truck and, for saunas, your electrical setup. If we cannot reach you after several attempts over about a week, we will let you know in writing and may cancel the order for a full refund.

You receive tracking by email when your order ships. When your order reaches the local terminal, the carrier calls you to schedule a weekday delivery appointment, usually within a 4-hour window. Someone must be there to inspect the delivery and sign.

The driver leaves your order at the curb or the end of your driveway and does not bring items inside, unpack, assemble or remove packaging. Please arrange help to move the boxes, and check the weights and dimensions on the product page against your doorways, stairs and gates. If a large truck cannot reach your home, tell us before you order or on our call and we will work out options with you.

5. Inspect your delivery before you sign

Count the boxes and look at every side before signing. Note any damage to the packaging on the carrier's delivery receipt, for example "1 box corner crushed," then accept the delivery. If there is major damage through the packaging into the product, refuse the delivery, write "refused – damaged" on the receipt, and contact us the same day. Take photos of the item, the packaging and the shipping label before moving or unpacking.

Report any damage, missing parts or incorrect item within 48 hours of delivery, and keep all packaging until the issue is resolved. For damage on arrival we arrange a replacement or a refund at no cost to you. If you find a problem after 48 hours, still contact us; we will help, although carrier claims may no longer be possible, and manufacturer defects are covered under the manufacturer's warranty (see our Warranty page).

6. Missed appointments, refusals and address problems

If a freight delivery is missed, refused for a reason other than damage, or cannot be completed because the address is incorrect or not reachable, the carrier may charge for redelivery, storage or return shipping. We will tell you the amount before anything is charged, and you can choose redelivery or cancellation less those charges. Please check your address at checkout and contact us before your order ships if it needs to change.

7. Late, lost or missing items

If your order has not arrived within the time that applies to it, email support@somaticlifestyles.com or call 425-696-4743 and we will trace it with the carrier. If the carrier confirms it is lost, we send a replacement or issue a full refund. If something is missing from your delivery, contact us within 7 days of delivery and we will send the missing item or issue a refund.

8. Returns and cancellations

Returns and cancellations are covered by our Refund Policy. You may cancel for a full refund within 24 hours of ordering; after that, any manufacturer cancellation charge is passed on and told to you first. Freight items are returned by freight on their original pallet; contact us first and we will arrange the pickup.

9. Contact

Email: support@somaticlifestyles.com. Phone: 425-696-4743. Hours: Monday to Friday, 9am to 5pm PST.

10. Changes to this policy

We may update this Shipping Policy. Changes take effect when posted on this page and do not affect orders already placed.